1. Return Policy

a. Eligibility for Returns
You can return items within [Insert Number of Days, e.g., 14 or 30] days of receipt. To be eligible for a return:

• The product must be unused, unopened, and in its original packaging.
• You must have the original receipt or proof of purchase.

b. Non-Returnable Items
The following items are non-returnable:

• Opened or used beauty products.
• Gift cards.
• Sale or clearance items.

c. How to Return
To initiate a return:

1. Contact us at [Insert Contact Email] with your order number and reason for return.
2. Follow the instructions provided for sending back the product.
3. Ensure the item is packed securely, and include the original receipt or proof of purchase.

d. Return Shipping Costs
Return shipping costs are the customer’s responsibility unless the product is defective or the return is due to our error.

2. Refund Policy

a. Refund Process
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within [Insert Number of Days, e.g., 7-10 business days].

b. Refund Method
Refunds will be issued to the original payment method. Processing times may vary depending on your bank or credit card company.

c. Partial Refunds
Partial refunds may be granted for:

• Opened or used items that are in a resalable condition.
• Items returned after [Insert Number of Days, e.g., 14 or 30] days of delivery.

d. Late or Missing Refunds
If you haven’t received your refund, check your bank account or credit card statement. If the refund isn’t posted after the expected time, please contact us at [Insert Contact Email].

3. Exchanges

Exchanges are only available for defective or damaged items. If you need to exchange a product, please contact us at [Insert Contact Email].

4. Damaged or Defective Products

If you receive a damaged or defective product, contact us immediately at [Insert Contact Email] with your order number and details. We will arrange for a replacement or refund.

5. Contact Us

For any questions or concerns regarding returns and refunds, please reach out to us at:

The Neon Wellness
Phone: 0331833111
Email: [Insert Contact Email]
Website: www.neonwellness.com